By Tristan Weisenbach and Aidan Mastandrea
Editor-in-Chief and News Editor
Ewing Township released a new app called Ewing Buddy on May 1, where residents can file complaints or request services and information directly from the township.
The app includes a map feature that allows users to pinpoint the precise location of the request. Once it’s filed, the request will be automatically sent to the appropriate township department to complete it.
“It’s all about smooth government and open communications,” said Ewing Mayor Bert Steinmann in an interview with The Signal.
Issues such as fallen trees, missing or broken street signs, potholes and garbage pile-ups can all be reported within the app. However, Steinmann clarified that Ewing Buddy is not intended to address neighbor disputes or crimes, which should be reported to the Ewing Township Police Department instead.
The app was inspired by similar programs in neighboring towns like Hamilton and Princeton, which have been successful, according to Ewing Township Communications Director Julie Willmot.
Prior to the announcement of the app, some Ewing locals expressed their frustrations toward the town not resolving reported issues. Steinmann said that some older issues got “lost in the shuffle,” but residents can now fully expect their reports to be addressed through the app.
“Once a problem is in the process of being fixed, that person is notified automatically,” said Steinmann. “Users can follow the full life cycle [of the problem].”
“This will make us feel a bit more like our government is listening to us and that the people who are in charge are accountable to us,” said Ewing resident Nathan Henderson-James. “In the long-term, this will increase our overall trust in our local government.”
The app claims that there have already been nine issues fixed in the first week since its implementation. Users can see all of the requests made by their fellow residents, along with descriptions of the issues.
“I have downloaded the app and find the features easy to use. I like that I can see what the various reports are, when they were filed and what the updates are,” said Henderson-James. “The reporting tools are easy to use, but I haven't actually reported anything.”
Because the app is new, Steinmann said there may be small technical issues that arise once users begin to explore its functionality. However, he said his team is prepared to “help residents navigate this tool.”
The app came across Steinmann’s desk in the early part of the year, and a team led by Robert Green, Ewing Township director of technology, designed it and prepared it for launch. While the team had no specific goal in terms of downloads, Green implored residents to check out the services Ewing Buddy will provide.
“I’d love for every resident to download the app,” said Green.
